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Shipping & Returns

Shipping Information

Last Updated: Sep 22, 2023

At The Promised Land, we are committed to providing efficient and reliable shipping services to ensure your orders reach you promptly. Please review our shipping policy for important details:

Shipping Methods:

  • We utilize various carriers to deliver your orders, selecting the most cost-effective option based on your shipping destination.

Shipping Cost:

  • Shipping costs are determined based on your location and the size/weight of the items in your order. These costs will be calculated and presented to you during the checkout process.

 

Shipping Time:

  • Shipping times vary depending on your location. Please refer to the estimated delivery time provided during the checkout process. Keep in mind that unforeseen circumstances and delays may occasionally impact delivery times.

Processing Time:

  • We make every effort to process and ship your order promptly. In most cases, we will ship your order within 3 working days of receiving it. However, if an item is out of stock or if there are any delays, we will notify you promptly.

Order Tracking:

  • For your convenience, all orders shipped through our chosen carriers come with order tracking. You will receive a tracking number that allows you to monitor the status and location of your shipment. You can find tracking information in your order confirmation email or by logging into your account on our website.

Lost or Stolen Packages:

  • If you believe your package is lost or stolen during transit, please contact our customer service team. We will assist you in locating your order or initiating the necessary actions for resolution.

International Shipping:

  • For international shipments, please note that customs duties, taxes, and potential customs clearance delays may apply. It is the responsibility of the customer to be aware of and cover any applicable import fees.

Return Policy

Last Updated: Sep 22, 2023

We strive to provide you with high-quality products and excellent customer service. In the event that you encounter any issues with your purchase, we have outlined our return and refund policy below.

Damaged Items Upon Arrival:

If your item arrives damaged, we are here to help. Please follow these steps to initiate the replacement process:

  1. Contact our customer service team within 30 days of receiving the damaged item, providing clear photos of the damage.

  2. Our team will review your request and, if approved, we will offer to ship a replacement free of charge.

  3. You may choose to keep the damaged item, dispose of it, or even gift it as you see fit.

 

Returns for Refund:

If you wish to return an item for a refund for any reason other than damage upon arrival, please adhere to the following conditions:

  1. Return Window: You have 30 days from the date of purchase to request a return for a refund.

  2. Condition of Returned Item: The item must be in its original condition, undamaged, and in its original packaging.

  3. Return Process: To initiate a return for a refund, please email our customer service team at [Customer Service Email] with a clear photo of the product you wish to return.

  4. Return Shipping: Please note that the cost of return shipping will be the responsibility of the customer.

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